|
|
| |
 |
 |
| Desktop Management |
|
|
| Managing the desktop environment in a large distributed enterprise can be one of the biggest challenges for the IT group. |
|
| ValueLabs' Desktop Management Services combines effective usage of tools and expertise to ensure the health and performance of thousands of desktops and devices across your organization. Enabling the execution and management of key tasks remotely, in a secure environment, ValueLabs frees your IT staff from these laborious, monotonous and manpower intensive tasks. |
|
| The Result: Higher end user satisfaction and better performance at reduced costs. |
|
| We offer, |
|
 |
24*7 Problem and Incident Management |
|
Desktop OS and Office Apps Support |
|
Remote Software and Patch Deployment |
|
Desktop Standardization and Imaging |
|
Technology Refreshes and Upgrades |
|
|
|
|
|
|
| Network Management |
|
|
| ValueLabs helps you create a robust, scalable and high performance enterprise network by designing your data networking infrastructure, managing performance / capacity for applications and by troubleshooting the most complex networking challenges. ValueLabs’ network administrators will monitor your network infrastructure 24*7, ensure that your network functions at its optimum level and that effective performance / capacity planning practices are in place. Our services cover: |
|
|
Managing Network Devices - Configuration and maintenance of firewalls, load balancers, routers, switches, hubs, etc. |
|
Managing Network Performance - Monitor network thresholds, manage and administer network usage effectively. Detect network degradation before it becomes service affecting. Provide visibility of spare capacity and utilization trends |
|
Bandwidth Optimization - ValueLabs employs best-of-breed caching, Quality of Service (QoS), compression and network monitoring / reporting technologies into a single solution that looks at bandwidth usage in its entirety and makes recommendations on how best to optimize it. |
|
Network Fault Management - Optimizing the detection, performing root cause analysis, isolation and streamlining of alarms coupled to the problem resolution process. Accurate determination of fault and its location results in improved meantime to repair at reduced cost. |
|
Enterprise Voice Networking services to deliver total telephony solutions - be it Fixed, Mobile, Private or VoIP communication. We ensure you get the dependability, robustness and cost efficiency of your telecom network |
|
Network Audits Design services |
|
Technical and Management Reporting - Event analysis, watch lists, recommendations and more. |
|
|
|
|
|
|
| Security Management |
|
|
| Real-time network monitoring, advanced security analysis and global intelligence correlation are just the start. Using both proactive and reactive techniques, ValueLabs’ security services help companies protect business data and processing systems from loss and damage due to computer security breaches. |
|
| Our services include: |
|
|
Design & implement an IT Security Management Architecture that fits your risk management profile |
|
24*7 security monitoring of firewalls, intrusion detection systems and integrated security appliances |
|
Perform security assurance services on a scheduled or ad hoc basis, which includes configuration sanity checks; log file analysis, vulnerability scanning, penetration testing, device tuning and more |
|
|
|
|
|
|
| Server Management |
|
|
| ValueLabs offers you full life-cycle support for your IT infrastructure. Our team will monitor key components and the utilization of system resources, including server availability, utilization rate, performance and configuration. Our specialist administrators also work in real time to ensure effective functioning of your servers and to prevent any problems from occurring, which could interrupt server operations. |
|
| Server management services include: |
|
|
24*7 administration of the server / data center using a slew of automated tools |
|
Remote problem & incident management |
|
Server Migration and Upgrades |
|
Optimize disk usage, processor usage & load balancing |
|
Server Consolidation and Virtualization |
|
Performance monitoring of Internet-based infrastructure including hardware, software, OS, bandwidth & websites (collocation, automatic traffic redirection, storage replication & mirroring) |
|
Alert & problem escalation to appropriate party based on agreed upon processes |
|
|
|
|
|
|
| Helpdesk Services |
|
|
| ValueLabs provides complete help desk coverage – from call management to service request tracking to problem ticket management to change request management. We offer SLA based L1, L2 and L3 support to enterprises worldwide. ValueLabs’ 24x7 “follow the sun” coverage helps companies to compliment their in-house team. |
|
| Our helpdesk services include: |
|
|
24x7x365 Remote Helpdesk Support |
|
Trouble Ticket and Service Request Management |
|
Remote Diagnostics and Troubleshooting |
|
Knowledge Repository Creation and Management |
|
|
|
|
| |
|
|
