Client Driven ProcessAt ValueLabs, we believe every client is unique and we acknowledge their requirements. Our constant endeavor is to blend seamlessly with our client’s teams so that we can become an integral part of their business and a source of competitive advantage to them. One of the key steps towards this objective is to understand and assimilate our clients’ processes into our delivery, quality and measurement processes. We attain a common ground between our clients' processes and our internal processes. This is the essence of our Client Driven Process (CDP). When we start an engagement, our program manager puts together a process that he/she believes will be ideal for that engagement. This is customized with the client’s participation to fit its unique business processes, requirements and goals. The resultant process is called the CDP. The CDP evolves continuously to reflect our learning from the ongoing engagement. We also have an internal Quality Management System (QMS) on our intranet that is very comprehensive and serves as a repository of processes, formats, information and guidelines. Our QMS is an amalgamation of:
Our QMS incorporates these processes across all activities – through the entire product development life cycle and tracking the status of projects, to communicating with the client in order to take preventive and corrective actions. We have structured our QMS to enhance its acceptance, its usage and its practicality to real-life situations encountered by our clients and ourselves in the course of business. |