ValueLabs Integrated Management SystemOur approach to quality stems from our vision to build world-class extended teams for our clients. This single minded focus to attain this vision has helped us build and fine-tune the Extended Team Model of engagement that consistently raises the bar in terms of performance, quality and innovation. We have implemented a system of processes that binds people and technology together, while making sure that we keep hold of our key differentiators. Our process system, also called ValueLabs Integrated Management System or VIMS is designed to address three key elements – Quality, Security and Compliance within our organization.
Process Excellence at ValueLabsVIMS has evolved out of our years of experience in executing projects of varying complexities in multiple engagement models. Our robust processes help us achieve objectives in a sustainable fashion, implement changes easily within projects, and enhance project quality. Process maturity aids in capturing client’s unique requirements, and the system provides flexibility, enabling us to align ourselves with client’s processes. Our unique model of operation involves a network of Quality Co-ordinators (QCos). QCos are project team members who take ownership of implementing processes in their respective projects, thereby helping the Process Management Group (PMG) align our processes with industry standards and best practices. QCos help ingrain processes within project operations to make us audit ready at any given time. We impart specific awareness sessions to employees, making them aware of the process system and the benefits thereof, in order to aid successful implementation of the defined processes in our projects. Quality Management at ValueLabsQuality Management, an integral part of VIMS is guided by the principle to provide our clients with a level of quality and service that is driven by the following philosophies:
Our Quality Management system clearly defines organizational structure, processes, resources and responsibilities. It is a ready reference to our project development life cycle processes. Each process is supported by the associated guidelines, templates and checklists. Currently, we are compliant to ISO 9001:2008 for quality management. Information Security Management at ValueLabsWe are committed to ensure the confidentiality, integrity, availability and privacy of all sensitive information, and assets of our clients and other stakeholders. We are ISO 27001:2005 certified and HIPAA compliant. We have successfully cleared the SAS 70 Type II Audit for our healthcare practice. We have an Information Security Management System (ISMS) in place. Our ISMS effectively manages the threats and risks to information. Appropriate procedures are implemented to ensure compliance with legislative, regulatory and contractual requirements, for software copyrights, trademarks and patents. Information systems and networks are regularly checked for compliance with relevant technical security standards, security designs to ensure the adequacy and effectiveness of the associated hardware and software controls. We train our employees to recognize the importance of security. We continually improve our ISMS by adopting industry best practices. Compliance at ValueLabsWe have a strong process framework with all the base processes required for any compliance already in place, facilitating the adoption of mature processes to achieve any additional compliance faster. By virtue of our business and the business of our clients, we have succeeded in attaining some leading compliances in the industry. We have gone ahead and achieved HIPAA compliance for our healthcare practice. We have professionals who are ITIL and CISA certified, that enable us to align with the industry standards. Key benefits of VIMSBesides increasing our customer satisfaction through quality assurance, information security and compliance, VIMS helps us improve productivity with well-defined procedures in place. It also provides a basis for reviewing our practices and opportunities for improvement continuously. |
