| Each client in our portfolio is unique, in terms of the industry, size, age, geography and requirements. We have to understand the nuances of each one of them to be able to service them. On top of this, our constant endeavor is to mesh seamlessly with our clients’ teams so that we can become an integral part of their business and a source of competitive advantage. |
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| One of the key steps towards this goal is to understand and assimilate our clients’ processes into our delivery, quality and measurement processes. Since every client engagement is different, we attain a common ground between the client’s processes and ValueLabs’ internal processes. This is the essence of our Client Driven Process. |
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| We have an internal Quality Management System (QMS on our Intranet) that is very comprehensive and serves as a repository of processes, formats, information and guidelines. The QMS is an amalgamation of: |
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Industry best practices |
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Our experience over the last 10 years in remote execution |
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Standards like ISO and CMMI |
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Learnings from our clients |
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| Our QMS is a living organism that is continuously reviewed and refined. Our attempt is to incorporate these processes across all activities - from managing the Development Life Cycle, to tracking the status of projects, through to communicating with the client and taking “Corrective and Preventive Actions”. |
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| When we start an engagement, our Program Manager puts together a process that he/she believes will be ideal for that engagement. This is customized, with the client’s participation, to completely fit the client’s unique situation. The resultant process is called the Client Driven Process (CDP). The CDP evolves continuously to reflect the learnings from the ongoing engagement. |
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| We have structured our QMS to enhance its acceptance, its usage and its practicality to real-life situations encountered by our clients and ourselves in the course of business. |
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| We take the best industry standards to drive our Quality Policy and objectives. Once the internal standards are identified, we define suitable procedures and work-aids to guide implementation, measure metrics, analyze for improvements and drive efficiencies. |
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| The procedures in our QMS addresses three main areas: |
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a. |
Project Initiation Procedure |
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b. |
Project Planning Procedure |
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c. |
Project Monitoring and Control
Procedure |
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d. |
Project Delivery Procedure |
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e. |
Project Closure Procedure |
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a. |
Requirements and Analysis
Procedure |
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b. |
Design and Development
Procedure |
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c. |
Validation Procedure |
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d. |
Maintenance Procedure |
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a. |
Configuration Management Procedure |
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b. |
Corrective and Preventive Action Procedure |
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c. |
Decision Analysis Procedure |
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d. |
Measurement and Analysis Procedure |
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e. |
Organizational Process Improvement Procedure |
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f. |
Quality Assurance Procedure |
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g. |
Review Procedure |
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h. |
HR related Procedures |
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i. |
Admin related Procedures |
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j. |
System Administration related Procedures |
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