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| There are many soft human-oriented factors that are necessary for a remote relationship to be successful. Our clients (that have worked with many vendors around the Globe) have listed the following soft factors that set us apart: the extended team model, the partnership mindset, the passion in each and every person, the sense of ownership, the ability to take end-to-end responsibility and the focus on clients / employees as the only stakeholders to be satisfied. Though it is difficult to quantify these factors, their long term impact is quite evident from the following results that we have shown: |
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12 of our
50+ clients consider us to be strategic partners due to the impact we have on their business, with an average tenure of 5 years with ValueLabs |
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We have not lost a single client on account of poor delivery |
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We have been awarded Best Indian SME for the year 2003 & 2005 |
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Our employee attrition, at 6% in 2006, is way below industry averages |
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The average tenure of our Program / Project Managers (over 40 in number) with ValueLabs is over 5 years |
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We have been growing at well above the industry average, with most of the growth coming from existing clients |
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| The ability to attract and retain talent is going to be the key success factor for any IT services company in India. We are happy to say that the above soft factors have given us an edge in this area too. A case in point is the referral based walk-in interview that was organized at ValueLabs (after a very long gap). No ads were released; information was passed out purely by word-of-mouth. The walk-in interviews were for people with experience of up to 1 year. We were expecting a few hundreds, but over 8,000 people turned up! Police and private security was called in to manage the crowd. We finally evaluated about 1600 people. No one had ever seen such a response before. This speaks extremely well for ValueLabs’ image in the City of Hyderabad. |
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| Some of the soft factors that our clients believe set us apart from the competition are: |
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Our focus on building partnerships with clients, based on trust, ethics and the value that we add to their operations |
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Our ability, and experience, in taking end to end responsibility for product / services delivery |
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Our mature processes and experience around building Extended Teams
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Our ability to give the mindshare of a “small” company along with the support of a “large” company |
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The deep sense of ownership that we bring to the work assigned to us, our Whatever-It-Takes attitude to help our clients |
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Our focus on the best interests of our only two stake-holders: clients and employees |
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The personalized attention that we give to each and every client |
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Our ability to succeed in totally new domains / technologies |
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Our experience in moving complex applications offshore |
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Our tremendous growth |
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Keeps our team motivated and on its toes |
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Lets us choose clients and work |
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Lets us do business ethically and honestly |
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