Remote Infrastructure Management Services in Huge Demand |
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TMCnet.com, April 08, 2009.
TMCnet: What are ValueLabs’ important offerings to wireless markets? TMCnet: Tell us briefly about ValueLabs’ focus on mobile application market. The client who had already emerged itself as a key operator in providing voice-based mobile communications, wanted to look at opportunities to grow the company’s suite of high-speed data and content services. They wanted to transform from a predominantly voice and basic data operator to a mobile infotainment company. The client partnered with ValueLabs to build a convergent Mobile Data Services Platform, to delivery high speed content services to customers and manage relationships with third party content providers. We developed a unique data services platform known as External Content Provider Aggregator. ECPA is a platform that acts as a gateway between the content provider community and operator network and provides well-defined interfaces to operators to interact with mobile operator network. Operators can utilize ECPA for providing required interfaces to enable delivery of mobile content from content creators to mobile users. After the successful initiation of this project, we have taken up numerous assignments from clients across verticals such as telecom, travel, entertainment, ecommerce, media and technology. Our experience spans across different types of clients such as telecom operators, content aggregators and content providers (streaming, non-streaming and live content). We have worked across different business models such as technology consulting and vendor evaluation, revenue responsibility, creative responsibility, bespoke development, Quality Assurance / testing and maintenance activities across US, Malaysia and India. We have expertise in 2, 2.5 and 3G networks and experience across the entire infrastructure of wireless operators in developing carrier-grade mobile applications and mobile data services platform. We also have expertise in providing integration with SMSC, MMSC, WAP gateways, IN, Kenan, BSCS and other billing solutions (post-paid and prepaid), LDAP and mobile banking technologies. Other areas of our expertise beyond mobile technologies include:
TMCnet: Do you anticipate growth in IT outsourcing in the coming years? What are the key areas which will see maximum growth? TMCnet: Which is the most potential market for ValueLabs? Why? We believe emergence of 3G will accelerate the growth in the mobile application front. There is a growing demand for applications that allows greater interaction among users like video calling etc. Content related to sports, entertainment, human interest etc, enhanced with audio or video content either on-demand or real-time will continue to drive the expansion in this growth. In addition, emergence of iPhone, Blackberry, Android (News - Alert) etc, will require the corresponding ecosystem be built around these platforms, thus further driving the expansion in the mobile application front. TMCnet: What are your important clients? TMCnet: How do you help your clients navigate this recession? This approach has enabled us to create a business impact and become a competitive advantage for our clients, by virtue of our world-class and cost effective service delivery. We believe this strategy is even our relevant in these tough times where is focus is on retaining the value proposition of outsourcing. We are currently aiming at improving the value proposition for our clients by improving our operational efficiency and the ensuring bandwidth to focus on innovation that will generate results in the mid- to long-term. We are aiming to achieve this through rationalizing resource utilization, cutting down bench and optimizing overall workforce through innovative practices such as cross training of resources, multi-tasking and just-in-time recruitment. TMCnet: What’s next? We are primarily tapping markets such as West Asia and Europe for expanding our business. We are also planning to expand its service offerings to cater to a wider market. We believe there are going to be certain essential services that will continue to do well even in a slowdown. The infrastructure management needs for companies in the West will continue to remain high, and many of them might find it beneficial to outsource these services to India. Accordingly, we have increased our focus in this area and have ventured into the areas of packaged IT solutions and Remote Infrastructure Management, while keeping our key competence intact. Meanwhile, given our strengths in mobile application development space, we expect a major spurt in the company’s business in India post 3-G rollout with the country witnessing a robust growth in the telecom sector. We believe we will continue to grow in all our practice areas such as offshore product development, QA / testing, KPO and remote infrastructure management services. |