Salesforce

Our ‘value’ proposition

ValueLabs specializes in offering comprehensive SFDC application life cycle services, which include implementation as well as support and deployment services. Our SFDC practitioners have a broad range of skills in the Sales Cloud, Service Cloud, Marketing Cloud, Communities and Force.com platform. Our expertise on Apex, Visualforce and Configuration and the vast industry experience of our consultants in SFDC industry solutions define us.. Our practice leads and consultants also have rich experience in Salesforce implementations from their previous stints in large IT services organizations. We have recently achieved a partnership with Veeva CRM which is built on the force.com platform.

Our differentiators

Since its inception in 1997 and over the last 19 years ValueLabs has built strong brand equity in India, Middle East, Europe and the Americas owing to ‘doing the right things.’. As a result, leveraging our existing customer base in the Middle East is made that much easier. Also, our organization has focused its go-to-market (GTM) strategy based on industry verticals. We extensively use the Extended Teams Model (ETM) for our teams to work with client teams very closely. Our SFDC practice has a well-equipped CoE where we develop accelerators and work with clients to develop and deliver proofs of concept that win customer confidence in the product and the practice. We have completed proofs of concept-based deliveries for communities, resource trackers, and payroll feedback capturing to name a few. We have also recently developed an accelerator that is a connector which integrates the marketing application SendinBlue with SFDC using the .NET framework. So far, we have supported the maintenance and delivery for multiple clients across the globe ranging from the US and the UK to Australia. We support various delivery models including outcome based ones, extended teams, shared services models, and so on. We even provide support in the form of fixed number of hours a month.

Our competitive positioning

Our intense focus on process maturity has enabled us to blend our experience with industry best practices, standards like ISO / CMMI and clients’ ways of working. As a result, our process-oriented approach ensures successful project delivery. Our ability to bring a fresh perspective to every engagement and our execution capability enables us to deliver practical innovation enhancing the value of our services multifold. We never forget that we are in the software services business, an attitude that carries tremendous weight in our recruitment process. Consequently, our clients get teams that always go the extra mile to advance their business.

ValueLabs consulting for Salesforce

Our SFDC expertise also extends to:

  • Integrating Salesforce with middleware applications such as Informatica, Oracle Fusion and Boomi
  • Generating Salesforce reports and dashboard designs
  • Using highly experienced resources on the Salesforce1 platform optimally

Customer transformation with Salesforce

We offer services that make the migration from archaic legacy systems to Salesforce a cakewalk. A snapshot of how we implement the migration on all touch points across functions is as follows:

Customer transformation with Salesforce

Our service portfolio

Apart from Implementation services, ValueLabs offers a tiered AMS support package – Gold, Platinum and Diamond. These packages can be offered based on the estimated quantum of the support requirement(s) in keeping with a client’s needs. We have SLAs that are customizable as per clients’ requirements. The AMS infrastructure comprises of dedicated support team that can either function on the shared services model, or be fully dedicated, or even be working on a fixed number of hours format. The team structure and roles are tailored as per support needs.