Customer support

ValueLabs KPO Practice helps clients provide enhanced customer experience across all channels of customer support – chat, email and phone. Leveraging latest technologies, our deep domain expertise in customer service functions and our state-of-the-art facility, we help improve customer satisfaction scores while reducing the overall operational expenses.

The journey towards customer satisfaction has become more critical than ever before. Needless to say, in a perfect competitive market, the customer is king. While customer expectations keep rising with competition, it has become increasingly challenging to achieve customer satisfaction. Regardless of the industries, it is vital for every organization to retain their existing customers while acquiring new customers.

On the other hand, economic uncertainty is leading companies to focus on their core competencies and outsource their support services. Customer service outsourcing has gained tremendous momentum in the recent times, as companies need not focus their efforts on developing and maintaining subject matter expertise to address customer concerns. However, as companies realize that improved customer satisfaction is the key to success, they look for reliable organizations that offer outstanding customer support services.

We leverage our operational excellence and deep domain expertise to help clients offer outstanding customer support services as a means to enhance customer service experience and create long-lasting relationships while increasing customer loyalty – all while building significant competitive advantage.

We provide customer support services through:

  • Chat
  • Email
  • Phone

Over the years, we have developed proven expertise in:

  • Customer service
  • Customer complaint resolution
  • Loyalty program management
  • HR support
  • Technical helpdesk
    • Infrastructure support services
  • Specialty helpdesk
    • SMEs to provide relevant inputs to L1 support professionals