Remote Infrastructure Management

With our comprehensive range of Remote Infrastructure Management (RIM) services, we help you optimize critical IT investments while meeting the demands of a 24x7 environment. Our SLA based services delivered remotely, help reduce downtime and improve productivity while lowering the TCO (total cost of ownership).

Companies face considerable challenges to optimize their IT infrastructure and exceed end-user expectations while adhering to the highest standards of security and compliance.  In the face of these conflicting objectives, companies seek for solutions that help maximize performance, maintain IT service continuity, reduce security risks and ensure scalability and compliance while effectively managing their IT infrastructure costs.

We understand these challenges and offer services that cater to your specific IT infrastructure needs. Starting with basic monitoring services to disaster management services, we offer a range of services that help you tackle specific pain points. Backed by a robust infrastructure, streamlined processes (ITIL, CMMI, ISO) and internal expertise, we deliver high quality services to our clients.

Our services in the remote infrastructure management include:

Data center management

  • Incident management
  • Problem management
  • Change management
  • Configuration management
  • Service level management

Server and storage management

  • 24x7 monitoring and management
  • Back-up management
  • Email management
  • Performance and capacity management
  • Migrations and upgradation
  • Disaster recovery and replication support
  • Server consolidation & virtualization

Network management

  • 24x7 incident monitoring and management
  • Performance monitoring and tuning
  • WAN / LAN / MAN / security / WLAN / VoIP 
  • Implementation
  • Network audit design services

Security management

  • Network Access Control (NAC)
  • Security, firewall, and VPN
  • Monitoring, IPS and IDS
  • End-point security

Desktop management

  • Problem and incident management
  • Desktop OS and office apps support
  • Remote software and patch deployment
  • Desktop standardization and imaging
  • Technology refreshes and upgrades

Helpdesk services

  • 24x7x365 remote helpdesk support
  • Trouble ticket and service request management
  • Remote diagnostics and troubleshooting
  • Knowledge repository creation & management