Remote infrastructure management

RIM services

With our comprehensive range of Remote Infrastructure Management (RIM) services, we help you optimize critical IT investments while meeting the demands of a 24×7 environment. Our SLA based services delivered remotely, help reduce downtime and improve productivity while lowering the TCO (total cost of ownership).

Our services in the remote infrastructure management include:

  • Infrastructure Consulting
    • Feasibility
    • Gap analysis and Assessment
    • Architecture / Design / Roadmap
    • Process and policy
    • Consolidation
    • Re-architecture
    • Security Assessment
    • BCP / DR
  • Server Management

    • Windows & Linux platforms
    • Server Consolidation & Virtualization
    • Enterprise Messaging Systems
    • Application stacks
  • Storage Management

    • SAN / NAS / DAS
    • Capacity Management
    • Back-up / Restoration
    • Disaster Recovery and Business Continuity
  • Database Management
    • Microsoft SQL Server
    • MySQL, Postgre SQL
    • DB Clustering
  • Network Management
    • Switching, Routing & WLAN
    • Enterprise Voice
    • Authentication, Authorization & Accounting (AAA)
    • Remote management & Monitoring
  • Security management
    • End-point Security
    • LAN / WAN / Perimeter
    • Firewall, IDS and IPS
    • VPN (LAN-LAN, Road warriors)
    • Network Admission Control (NAC)
    • Vulnerability Assessment
  • Desktop Management

    • Problem and Incident Management
    • Desktop OS and Utility Apps Support
    • Remote Software and Patch Deployment
    • Desktop Standardization and Imaging
    • Remote Troubleshooting
  • Network Operations Center *(24x7x365)
    • Alert Monitoring, Response & Mgt
    • Trouble Ticket and Service Request Mgt
    • Voice and E-mail based support
    • Remote Diagnostics and Troubleshooting
    • Service Level Tracking, Reporting & Mgt
    • Knowledge Repository Creation & Mgt