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| Our Extended Team business engagement model gives our clients the best of both a captive India Development Center and a pure outsourced relationship. Our clients get all the positives of a captive center (participation in team building, retention of knowledge in the team, personal rapport with team members, similar culture and branding, ownership of work, alignment of goals) along with all the positives of outsourcing to a medium-sized company (flexibility, scalability, process maturity, attraction / retention of talent, world-class infrastructure, knowledge pool). All our clients talk about our focus on (and success in) building, within them, the trust in our ability to deliver and our integrity – key benefits of going captive. Our clients have told us that these qualities go way beyond any of their other outsourcing experiences, be it captive or with a sister concern or a pure outsourcing arrangement. |
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| At ValueLabs we focus on clients, rather than any domain or technology or service. Out of a current client base of 50+ companies, 12 clients consider us to be strategic partners, rather than just vendors. A strategic account is defined as a client that makes strategic business decisions based on our ability to deliver. The average tenure of these 12 relationships with us is 5+ years and the average team size of these accounts is 70. |
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| We believe that what distinguishes us is our desire to make a business impact on our clients’ operations and to do whatever it takes to achieve that end. In most of our relationships we have started small with one service (say QA) and grown into other services (like development and customer support) based purely on the strength of our delivery. |
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| Based on client feedback, we have distilled the following five factors that our clients believe give them tremendous value: |
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Our burning desire to build partnerships with clients, based on trust, ethics and the quality of our delivery |
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The sense of ownership we bring to any work assigned to us |
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Our freedom, and desire, to take all decisions in the best interest of our two stake-holders: clients and employees
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Our ability to give our clients all the benefits of a “small company” (since for them ValueLabs is only as large as their team in ValueLabs and the Program Manager) while giving their teams in ValueLabs all the advantages of a large company (process maturity, infrastructure, ability to attract and retain talent and so on) |
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Our ability to take end-to-end responsibility for remote solution delivery as well as succeed in totally new domains / technologies and to move complex applications offshore |
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| The results of our value proposition to clients and employees have been: |
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We have not lost a single client on account of poor delivery |
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12 out of 50+ live clients today are strategic partners, with the average tenure of the relationship being 5+ years |
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We won the Best Indian Small & Medium Enterprise Award for 2005 and 2003 |
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We won the Top IT SME Exporter from the state of Andhra Pradesh for 2006 |
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We have been awarded the Best Established Indian Company in the IT Sector for the year 2005-06. |
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We won the ICICI CNBC-TV18 Emerging India award in the ICE / ITeS category for 2007. |
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We are amongst the “Top 15 Exciting Emerging Companies to Work For”, in the IT-BPO Sector in India, according to a survey conducted by NASSCOM. |
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We are in the Deloitte Touche Tohmatsu's Technology Fast 500 Asia Pacific 2007 Program, which recognizes technology companies that have achieved the fastest rates of annual revenue growth in the Asia Pacific region during the past three years. |
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Employee attrition is close to a third of the industry average; the percentage attrition has never crossed single digits in our 10-year history |
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The average tenure with ValueLabs of our (over 40) Program / Project Managers is 5+ years |
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Attrition amongst people that have been with us for at least 2 years has traditionally been close to zero |
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