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AI Chatbots – Redefining Business Processes

By - Harjeev Singh Ahluwalia | 26 Jun 2020

The three editions of the webinar “AI Chatbots – Redefining Business Processes’, conducted by ValueLabs, saw overwhelming participation from Healthcare, Financial Services, Technology, e-Learning, Media and Logistics companies. CXOs and senior executives enthusiastically participated in the enriching experience.

The event featured three speakers from ValueLabs; Ranga Phani – SVP Digital Consulting, Veda Reddy – AVP Consulting & Akshay Ivatury – Head of the Automation Practice.

The session began with Phani addressing the changing priorities of businesses and the evolving digital landscape, as the world transitions into the New Normal 2.0, followed by Veda who introduced how Chatbots have become a necessity for both customer support and internal business processes. The session thereon was driven by Akshay, who spoke at length about the amalgamation of Design, Automation, and Analytics with Chatbots, and how creating and deploying a dynamic and scalable Chatbot delivers huge value to any organization. One of the highlights of the webinar was the demonstration of different kinds of custom Chatbots built by ValueLabs for both external and internal use-cases, across industries.

The interactive session saw active participation from over 350 attendees across editions, with top themes of discussion ranging from the reliability of Chatbots, integrations with external APIs, and the range of languages a Chatbot can effectively work with.

Here are a few insights from the sessions:

  • 66% of respondents said they have not implemented a Chatbot solution in their organization
  • 19% of respondents mentioned that they have implemented a Chatbot solution only for customer functions
  • 17% of respondents were planning to integrate AI Chatbots with their business functions within 3 months

To know more about our Chatbot offering, or to explore what the best use-cases for Chatbots & Digital Transformation would be for your organization, visit us or write to us at webinar@valuelabs.com

Schedule a workshop with us to understand how Chatbots can help your business!

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