Today, payers are facing disruptive changes from both the public and private sectors. Consumerism has managed to touch the health insurance industry and in this new consumerism-driven world, health insurance must undergo a rapid shift to meet consumer expectations and deliver on B2C levels of customer satisfaction.
This segment of the healthcare sector is undergoing a tremendous change in the process of addressing reforms and regulations. In addition to the regular services like providing benefits, eligibility and enrollment, claims management, underwriting, and so on, businesses are moving towards transformation through a modernization of their legacy systems – population health management, analytics, mobile, social media solutions and cloud-based solutions – to better outcomes and services, sustain growth, and be competitive.
Over the years, we have helped many leading players in this industry address their outsourcing concerns.
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