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Job Description

Engineer NOC

Expires on: October, 9 2020
Job Code: VL/SK/0409/D/153
Hyderabad
Experience: 2-4 Years
Location: Hyderabad

We are looking for an engineer who has excellent knowledge on NOC processes and procedures

Responsibilities
  • Provide 24 hour Network Health surveillance and alarm reporting utilizing network monitoring and surveillance software
  • Utilizing existing systems to monitor hardware and software
  • Troubleshooting – following existing procedures and creating procedures as needed
  • Review and general clean-up of Ticket queue
  • Ensure timely resolution to trouble tickets
  • Ensure timely follow up with customers via e-mails or phone calls
  • Troubleshooting L1 Network issues, Server issues, Application issues
  • Responsible for basic troubleshooting network routers and switches to isolate the trouble and take
    appropriate action to resolve
Requirements
  • Excellent knowledge on NOC processes and procedures
  • Hands-on knowledge on SNOW Incident management tool
  • Good & Hands on experience Infrastructure Monitoring Tools like (OmniCenter, Solarwinds, SCOM etc…)
  • Understanding the Client Business, Criticality and IT Infrastructure and Architecture Propose new technology enhancements. Ensuring effective incident management and mitigation
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