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Job Description

Executive | ServiceNow

Expires on: November, 10 2019
Job Code: VL/SK/0410/D/20
Experience: 2-4 Years
Location: Hyderabad

We are looking for a release coordinator


Responsible for creating and updating a variety of management reports including daily, weekly, and monthly operational reports and dashboards in ServiceNow
Responsible for analyzing data from multiple sources, producing management level charts, graphs, and reports, presenting the findings in business language across multiple internal teams
Responsible for understanding the data requirements for reports and to validate the quality of data provided
Responsible for the development and distribution of requested reports, ensuring that each report is timely, accurate and meets the business requirement
Utilize ServiceNow data to create operational reports
Responsible for identifying improvements to reporting quality, methods, and formats for increased business benefit as business needs change over time


Experience in ServiceNow Reporting
Knowledge of ITIL framework
Experience in service management (SLA’s, Service Level Management and Service Reporting)
Knowledge of basic ServiceNow modules and SLA management modules
Experience in setting up and creating service catalogues
Experience in visual task boards, gauges, reporting

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