Job Description

Salesforce Business Analyst

Expires on : 20221106
Job Code : 3806
Costa Rica
Experience : 4-7 Years
Location : Costa Rica

Developing requirements for Salesforce projects, issue and development tracking software such as TFS, Agile/ Scrum

• Deliver on near-term technology strategies and support the long-term technological road map to maximize the impact and effectiveness of Salesforce applications and solutions across multiple lines of business • Facilitate meetings with business process leadership to align on technology roadmaps to develop business needs and strategy • Use influence skills to always deliver the best outcomes for the customer and the enterprise • Partner with technical SMEs to develop and maintain the technology roadmap, provide accurate delivery timelines and status updates to internal stakeholders • Assist in opportunity sizing to provide key information to business area to help them prioritize projects • Ability to take business requirements and convert them into technical requirements to be used by technology partners • Create technical PBIs, user experience diagrams, covering as many real-life scenarios as possible for both customers and internal agents • Coordinate technology releases and cross functional teams to bring solutions to market and plan rollout to maximize customer adoption • Leverage reporting and analyze data to measure the effectiveness of customer experiences, and proactively identify opportunities for continuous improvement • Perform deep analysis of user behavior within the system to recognize trends in interactions to identify improvement and expansion opportunities
• Developing requirements for Salesforce projects • issue and development tracking software such as TFS, Agile/ Scrum

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