fb

Job Description

Salesforce Business Analyst


Expires on : 20221106
Job Code : 3806
Costa Rica
Experience : 4-7 Years
Location : Costa Rica

Developing requirements for Salesforce projects, issue and development tracking software such as TFS, Agile/ Scrum

Responsibilities
• Deliver on near-term technology strategies and support the long-term technological road map to maximize the impact and effectiveness of Salesforce applications and solutions across multiple lines of business • Facilitate meetings with business process leadership to align on technology roadmaps to develop business needs and strategy • Use influence skills to always deliver the best outcomes for the customer and the enterprise • Partner with technical SMEs to develop and maintain the technology roadmap, provide accurate delivery timelines and status updates to internal stakeholders • Assist in opportunity sizing to provide key information to business area to help them prioritize projects • Ability to take business requirements and convert them into technical requirements to be used by technology partners • Create technical PBIs, user experience diagrams, covering as many real-life scenarios as possible for both customers and internal agents • Coordinate technology releases and cross functional teams to bring solutions to market and plan rollout to maximize customer adoption • Leverage reporting and analyze data to measure the effectiveness of customer experiences, and proactively identify opportunities for continuous improvement • Perform deep analysis of user behavior within the system to recognize trends in interactions to identify improvement and expansion opportunities
Requirements
• Developing requirements for Salesforce projects • issue and development tracking software such as TFS, Agile/ Scrum

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close