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Job Description

Sr. Executive – CMDB

Expires on: December, 3 2019
Job Code: VL/SK/3010/D/31
Hyderabad
Experience: 2-4 Years
Location: Hyderabad

We are looking for a executive with experience into CMDB, Servicenow

Responsibilities
  • Develop and continuously improve Configuration Management processes, procedures, and methodologies based upon ITIL principles, SDLC process, and Global ITSM standards.
  • Work directly with the Service Management Organization to ensure Workforce Solution’s Configuration Management requirements are met and influence change when required.
  • Provide recommendations and input to management on existing or new processes to improve the effectiveness of Configuration Management.
  • Work directly with technology teams and enterprise architects to ensure Workforce Solutions CI’s are entered and maintained in the ServiceNow CMDB systems.
  • Discovery Behavior for new MID servers.
  • Reconcile the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative.
  • Production data repositories for Workforce Solution’s configuration items.
  • Responsible for Implementation of any new Global Configuration Management polices changes/updates within.
  • Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data.
  • Perform configuration Audits to ensure integrity of CMDB data.
  • Perform other duties as assigned
Requirements
  • Hands-on experience with ServiceNow components such as Configuration and Change.
  • Experience implementing and managing CMDB solutions in ServiceNow.
  • Experience in asset and configuration item identification, baseline definition, relationship mapping, CMDB administration and IT acquisition processes.
  • Strong understanding of ITSM processes based on ITIL v3.
  • Excellent writing skills for generating clear, concise notes and documentation.
  • Strong analytical capabilities coupled with business acumen needed to proactively solve problems facing the organization.
  • Ability to work independently, with supervision, on a project of varying complexity.
  • ITIL v3 Foundations or above certified.
  • Development/Configuration/deployment experience in ServiceNow.
  • ITIL certification a plus.
  • Good knowledge in Excel




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