Support Is Now a Tech Feature

Human agents can review the AI response, and tweak as needed before sending it to the end-customer. They can access the summary of the conversation on-demand reducing the need to ask customers redundant questions. The solution has self-learning capabilities and can be trained to suit diverse use cases.

The AI can take control of the user’s screen and perform troubleshooting steps automatically without having to wait for a human agent to be at their desk.

The analytics portal offers insights on CSAT metrics, deflection rate, contact frequency, etc., and the admin portal provides intuitive customization of the training documentation, agent tone guidelines, and specific business rules and alerts needed.

The interface dynamically evolves based on the user interactions to display what is relevant, mimicking the experience one would have with a personal shopping assistant.

It seamlessly integrates with client APIs, enabling end-to-end query resolution and process automation.

The underlying knowledge base can be easily updated and refined by business users directly and the responses will stick to the guardrails set by the knowledge base.