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Cloud-based HCM

Streamlining implementations with cloud solutions for a human capital management leader.

Challenges

Since 1949, our client has established itself as a global provider of cloud-based human capital management solutions. Their client base, spread across 140 countries, expected unique instant configurations to set up and service. New users regularly implemented their HR and payroll products, while existing users required continuous support. Hence, our client wanted to increase their configuration management capacity adequately, while reducing the time and cost of implementation.

Huge workload Increased expenses Inconsistent quality Output discrepancies
  • The client had an extensive client base spanning 140 countries.
  • They were processing paychecks for one in every six employees.
  • The client’s team spent manual hours managing customer configuration, increasing implementation time and cost.
  • They lacked the skills and resource capacity to manage multitudes of unique client configurations.

Our Solution

We streamlined and modernized processes as part of a broader digital transformation initiative. Our team successfully delivered well within the time and budget constraints of our client and its customers. Going above and beyond our responsibilities, we became an extension of the client’s core team, adhering to our OneCompanyTM spirit. We delivered efficient solutions that drove growth, complied with regulations, and ensured complete satisfaction for the client and their end-users.

  • Developed a long-term partnership adding new users to the benefits platforms
  • Utilized automation to reduce configuration and testing time, and manual effort by hundreds of hours
  • Supported implementations of the Total Absence Management (TAM) system

Results & Impact

100% Implementation attained

On time or earlier than expected

50% Reduction in the time

Required for migration

7 days Reduction in the duration

Of implementation, using intelligent automation

Key Details

Geo Location

USA

Technologies
Java, Postman, Splunk
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