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Support and Operations Driven in the ‘Human+AI’ Model

24×7, high-touch and hyper-personalized BPO experiences powered by AiDE®. Scale customer support during peak season without increasing your bottom-line while maintaining high CSAT.

Explore the features of AiDE Customer Support

  • 1.Text & Voice Enabled Conversational Assistance
  • 2.Admin & Analytics Dashboard
  • 3.Agent Assist & Live Agent Transfers
  • 4.Feedback Loop
  • 5.Guardrails
  • 6.Knowledge Base Integrations with Self-Serve Management
  • 7.Source Document Citations and Traceability
  • 8.Cross-sell and Up-sell Marketing Using AI
  • 9.Advanced Analytics
1.

Text & Voice Enabled Conversational Assistance

Enhance BPO support with omnichannel text and voice interactions, utilizing natural language processing to deliver contextual conversations. Leverage seamless, multilingual support for global sellers and customers, ensuring every interaction is personalized and efficient.

2.

Admin & Analytics Dashboard

Gain valuable insights into customer interactions with our analytics portal, which provides real-time metrics on CSAT, deflection rates, and contact frequencies. Our tech-powered BPO experts help you optimize your operations, identify areas for improvement, and make data-driven decisions.

3.

Agent Assist & Live Agent Transfers

Boost support services with our human-in-the-loop approach, ensuring that agents review and refine responses when needed before sending them to customers. Our chat agents can also facilitate seamless handovers to human experts, ensuring complex issues are resolved efficiently and effectively.

4.

Feedback Loop

Get real-time user feedback on a continuous basis. Dynamically improve the performance of your AI and increase deflection rate and improve customer service constantly.

5.

Guardrails

Our guardrails elevate your user interactions by ensuring safe, consistent, and professional experiences every time. These restrict inappropriate responses, protect user privacy, and guide conversations.

6.

Knowledge Base Integrations with Self-Serve Management

Empower your BPO & KPO agents with direct access to up-to-date knowledge bases. Easily manage and refine content, trigger responses, and update models, ensuring accurate, guardrail-compliant responses that improve user satisfaction and self-service capabilities.

7.

Source Document Citations and Traceability

Our support services ensure transparency and accountability by tracking and verifying the origin and reliability of information used in customer interactions. Thereby building trust and accountability in every interaction.

8.

Cross-sell and Up-sell Marketing Using AI

Leverage AI-driven insights to boost your BPO marketing efforts. Analyze user data to create dynamic, targeted messaging that effectively drives cross-sell and up-sell opportunities.

9.

Advanced Analytics

Gain deep insights into your BPO operations with our advanced analytics features. Use AI to get actionable, tailored insights for your business to make informed data-driven decisions.

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