Streamline IT Support for a Major Manufacturer and Retailer

AiDE Chat optimized and automated processes like service requests, reducing manual intervention and employee wait time, while enhancing operational efficiency and productivity.

The client faced challenges due to the lack of a central source of process documentation and resolution steps resulting in an inconsistent experience for employees. Since the processes were handled manually by human agents, the wait time was long, and the lack of system integration led to loss in productivity and additional overhead for the agents. Business users also didn’t have access and visibility of the open incidents and past resolution history, in order to prioritize and draw insights.

Enhancing Productivity with Automated AI-based Conversational Agent

AiDE Chat optimized processes, minimized manual intervention, and improved operational efficiency. The user interface underwent simplification for a more user-friendly experience. Revamped open incident management now promptly and accurately displays incidents under the user’s profile, streamlining issue resolution. This led to increased productivity, enabling the human team to focus only on high priority items that need their attention.