Improved operational efficiency with an intelligent process automation-driven UiPath bot, for a leading medical laboratory.

Our client is an established medical laboratory based out of the Northeast USA. One of their responsibilities was printing patient order labels and they had dedicated a four-member team to support the task 24/7. Previously, the physician’s office used to call in to print the labels. Based on the requests, the client’s staff used to create a case in Salesforce manually. The client, however, needed RPA as a service, and that’s where we came in.

We introduced cognitive robotic process automation to develop a web application using UiPath BOT to automate the label printing process. Our team ensured the web interface provided features such as request, monitor, and access to historical label print data. Conversely, the BOT leveraged REST APIs to efficiently trigger and complete label printing tasks with real-time updates.