Transformation of loyalty program support with personalization

Our client, a major American airline, wanted to strengthen how they engaged with their most valuable customers, the members of their loyalty program. The existing support model was reactive and generic, limiting conversions and leaving opportunities untapped.

So, how did we approach this problem? We implemented AiDE UX as a predictive customer engagement and support platform. The solution created personalized interactions, delivered timely offers, and guided frequent flyers seamlessly into the loyalty program. What did our client achieve? Improved engagement, higher loyalty sign-ups, and greater customer satisfaction, all while unlocking new revenue opportunities through cross-sell and up-selling.

The client wanted to improve engagement with its most valuable customers, the members of its loyalty program. However, the existing support model did not deliver the expected outcomes.

We implemented AiDE UX as a dynamic customer engagement and support platform to elevate the airline’s loyalty program experience. The solution moved beyond reactive support and delivered personalized, timely, and seamless interactions for high-value customers.