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Virtual Shopping Assistant
Our client manages a huge portfolio and caters to millions of customers globally. They wanted to improve the user experience for their premium customers. They wanted to move all their frequent flyers to their loyalty program so they could enjoy a better experience and also offer increased engagement options to their loyalty program customers so they derive more value from being a part of their loyalty program.
AiDE UX revolutionized customer interactions by adapting in real-time and finetuning conversations accordingly. Our client utilized our conversational UX to guide customers organically to the loyalty program membership and offer a hyper-personalized shopping experience for all loyalty members. With tailored miles as a currency for their loyalty program/premium customers and relevant options to avail offers and benefits with their miles. Using AiDE UX, loyalty program customers received timely notifications about exclusive offers and discounts for special occasions such as birthdays, anniversaries, etc. They could use the earned miles to buy their favorite product from partner brands. Our AI-powered solution also guided the customer in finding apparel and accessories that complemented each other.
AiDE UX optimized marketing messages, analyzed user data, and strategically provided nudges for cross-sell and up-sell opportunities, resulting in a highly engaging customer experience. Real-time adaptability further elevated the overall customer experience.
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Utilizing features such as Marketing AI and Advanced Analytics, our conversational AI chat agent, AiDE UX delivered improved customer satisfaction. It also enabled users to make secure and convenient digital transactions directly within the conversation.
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