Simplify Customer Service for a Media and Entertainment Company

AiDE Chat successfully reduced the burden on human customer support agents for a Media and Entertainment company. AiDE Chat stepped-in as an AI-powered conversational customer service agent to resolve customer queries in real-time with empathetic responses. This resulted in reduced wait-time and improved experience for the customer, while simultaneously alleviating pressure on the human customer support agents.

Our client offers a premium subscription for a smart set-top box that enables subscribers to watch both live TV and OTT content. They wanted to modernize their offerings with a conversational AI chat agent while maintaining the sense of empathy in human customer support interactions.

Leveraging AI, AiDE Chat provided precise recommendations, thus optimizing decision-making. Interacting in natural human language, the conversational agent displayed pertinent screens while offering a suitable response.