IES | ValueLabs

Infrastructure engineering services

Unlock higher performance, supercharge new business models, and modernize your business with infrastructure engineering solutions from ValueLabs.

Businesses in every industry face the challenge of accommodating new workloads and integrating cloud and on-premise infrastructure without having the additional workforce needed to manage it. Intelligent infrastructure engineering seamlessly integrates your technology and uses advanced automation and analytics to improve quality, lower cost, and empower better decision-making.

With intelligent infrastructure, you can unlock the agility and intelligence you need to compete and move forward. And with ValueLabs’ experts as part of your team, you’ll reduce app downtime through responsive monitoring, incorporate industry best practices for services and underlying service management processes, and refine tools and services through ITSM and GRC practices. You’ll create flexible hybrid solutions and realign your technology environment from the ground up.

Our approach to agile infrastructure management

Transforming business through IT infrastructure

Create an agile, intelligent IT infrastructure that provides the performance you need in today’s cloud-based world. It’s time to unleash the full potential of your business foundations.

Whether that be through better monitoring and improving your infrastructure availability or the addition of a hybrid solution, we can help you empower your business.

Leverage technical expertise needed for superior IT infrastructure monitoring, tune and implement industry practices, and realign your technology environment for a new and innovative future.

Tap into a full spectrum of services

Whatever area you need help with, we offer a full suite of services that have your business covered end-to-end – whether that be understanding your pain points, strategy, service management or network transformation.

Take advantage of team 24/7

Missing an incident is one thing, failing to act accordingly is another. Our teams can look out for everything through regular IT infrastructure and application monitoring to major incidents and take care of it all – keeping relevant people in the loop at all times.

Work together as one

Our success is built on working closely with our clients to define a dynamic IT configuration that not only meets their current needs but is in-line with their business goals.

A process-driven approach

Once we’ve gained an in-depth understanding of your business and application environment, we can help you realign your technology environment and start delivering world-class results.

Our IES service capabilities

Get full infrastructure visibility. Take advantage of a team that remotely monitors your IT infrastructure 24/7 for any issues and deals with them appropriately. This covers tickets being raised through issues found from IT infrastructure and applications monitoring and major incident management, to follow-up reporting and root-case analysis. This team also controls the war room during major issues and acts as controller of major incident management.

Background technical help that’s always ready. A catch and dispatch team handles the IT helpdesk queue in a ticketing tool and processes all requests and incidents on specific priority levels. And back-office ops and tech support carry out user provisioning through identity access management solutions and principles, covering everything from user accounts creation to remote support.

Take advantage of a dedicated team that specializes in managing technologies such as Microsoft Active Directory, AZURE AD, ADFS, PKI, and LastPass, and raising support tickets escalated from the Level 1 teams.

Infra management supports the IT infrastructure with regular operations and gets involved with regular tickets from end users, app owners, and alerts triggered by the monitoring tool. This team also performs regular maintenance through patch management, bug fixes, vulnerability mitigation, and upgrades. And all following agreed SLAs and KPIs in the process.

Considering any new implementations, migrations, or major upgrades? We offer consulting services and can assess the IT infrastructure and provide the required planning and design for any such activities. For example, cloud and hybrid cloud implementation, hyperconverged solution implementation, and workload migrations.

Alongside the back-office support services we offer a full array of operating system and hardware issue support. That means we can carry out OS patching for end user machines, desktop computers, and laptops and can also carry out the OS deployments remotely – seamless support for your teams wherever they are and whenever they need it.

Take advantage of full support for IaaS in cloud. We cover services such as workload management, monitoring and performance, identity management, networking, and service improvements and automation. Everything your business needs from end-to-end for full business balance and smooth operation.

Take advantage of building the right SIAM model using our accelerators while implementing and integrating multiple vendors through automation and tool optimization. Gain a single pane of view and ease of management, and ensure the right GRC and CSI results are achieved.

Client success stories

Talk to a member of our team about your business, your goals, and how we can help.

Open Positions

Join ValueLabs bring your value!
We currently have 197 openings worldwide

Architect

Experience : 10+ years
Location: Hyderabad
Apply now

Automation tester

Experience : 4-6 Years
Location: Hyderabad
Apply now

Data Scientist

Experience : 8-10 Years
Location: Hyderabad
Apply now

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