banner
Computer Software
Auto-insurance ISV

Computer vision-based AI & ML solution to enhance claims management for a leading auto insurance ISV.

Talk to us
Challenges

Based in California, our client is an automotive industry software provider. The company’s focus was to make insurance claim management and collision repair more straightforward, efficient, and accessible—through smart technology solutions augmented by our industry expertise.

Improve efficiency
Increase accuracy
Handle claims better
Manual intervention
  • The process was manual, time-consuming, and prone to errors.
  • The client was looking for a solution that could automate the process, improve accuracy, and increase the speed of claims handling.
  • They needed an AI-based solution to accurately predict recommended operations for damaged exterior parts of cars and trucks.
  • They wanted a solution that reduced the time and cost involved.
Our Solution

Our team utilized an ODC architecture to effectively detect and classify objects within images. For the AI & ML technology solution, we used our image repository to train the model with sufficient data. Once the model completed the training, we customized it for damage detection. It enabled the model to accurately identify and classify any damage in the images.

Solution Impact

Classify parts

Using custom neural network architecture to classify images

Predict operation

For every damaged part visible in the image

F1 score

The highest per-panel average for the ‘Replace’ operation at 0.94.

Our Approach

Our team utilized an ODC architecture to effectively detect and classify objects within the images. For the AI and ML technology solution, we used our image repository to train the model with a sufficient amount of data. Once the training was completed, we customized it specifically for damage detection. It enabled the model to accurately identify and classify any damage present in the images.

Our Approach
Revolutionized vehicle claim handling through scalable XR-driven solution

Powered by a custom neural network architecture, we worked with our client to build an AI-powered application that quickly and accurately identifies vehicle damage from an image and immediately recommends the most appropriate action.

Our pathbreaking solution was the collision repair industry’s first extended reality (XR) solution designed to digitize and accelerate manual activities in the repair process. We built the IV wearable device on the RealWear HMT -1 platform. The high-resolution camera enabled repair professionals to capture photos and videos quickly. It also automatically extracted text-based information, saving time and preventing errors. An integrated accelerometer tracked the head movements to facilitate navigating detailed repair procedures, creating a hands-free experience optimized to support proper, safe repair.

We deployed our highly scalable solution on AWS Lambda. Our client could therefore handle up to 40 claims per minute using advanced image preprocessing— with early adopters testing the machine learning recommendations. Our collaboration also won Silver in three major categories of international design awards recently.

Revolutionized vehicle claim handling through scalable XR-driven solution
Business Impact

From a modest project in 2017 to an extensive and comprehensive development and support program today, ValueLabs has surpassed the status of being merely an IT partner. We have progressed to a strategic OneCompany® relationship with the client and have successfully introduced efficiency-improving artificial intelligence and machine learning solutions. Intending to meet growing consumer demands, the client continue to use our deep technical expertise to push the limits of automotive claim management innovation.

99.98%

Accuracy in panel-level damage detection

30%

Less time spent processing claims

40

Claims per minute on average as end-to-end solution deployed on AWS with robust inference pipelines

Events at ValueLabs
22 Jun 2021
AI & ML FACT v/s FICTION Beyond proof-of-concepts

Learn from our experience and expertise in AI & Machine Learning

Register Now
Related Resources
Contact us
Talk to a member of our team about your business, your goals, and how we can help
What Happens Next?

01

Our sales managers reach out to you.

02

Our experts get in touch with you to understand your requirements.

03

We discuss and propose project estimates and timelines.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close