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Technology Solutions for Media & Entertainment

Hyper-personalize for richer cognitive experiences and stay closer to your customers, with media and entertainment solutions from ValueLabs.

 

In the media and entertainment industry, transformation is happening like never before. Independent content creators and new digital platforms are on the rise, and competing hard. Individual voices command new loyalties and are doing it from a tech-savvy standpoint. Being able to adapt to the changing requirements and create new business opportunities is now where the viral potential lies.

At the front end, businesses need to cater for hyper-personalization, deliver super-fast, accurate customer service, offer flexibility and handle data more securely than ever. On the inside, profitability relies on reducing total cost of ownership, and that means engaging with new digital workflows built on automation, and working in scalable, secure environments that can easily integrate with advanced AI. This is just the beginning of an exciting new era that will only grow in complexity.

Media & Entertainment IT Services

Align your transformation with the opportunities in media and entertainment, through innovative capabilities focused on the new generation of consumers.

Business and operations support systems (BSS and OSS) that used to run on-premises with legacy/monolith architectures were transformed into microservices, deployed on containers, and moved to the cloud. We enabled the end-to-end journey for several of our customers – ranging from one of the largest content creators in the world, one of the largest broadcast media companies in Southeast Asia and one of the largest broadcasters in Europe.

Whether your business has an infrastructure on-premises, in the cloud or the best of both worlds, we can help you with everything from video workflows, to building and maintaining media asset management systems. We’ve helped some of the leading media platforms integrate with a variety of streaming services such as Netflix, Disney+ and HBO Max.

With a one-stop-portal for ad planning, booking across all platforms including TV, radio and digital, your sales team can define and implement a variety of campaigns. At the same time, they can get deep insights into the varied audiences. By integrating with market research, decision making is far more informed. What’s more, the portal can calculate ad and media slots based on deal types and weight.

From scalable API middleware for web and mobile apps to an end-to-end marketplace, we can help you create teleshopping offerings unlike any other. Integrate payment gateways and logistics platforms, build 360-degree portals for customer service and integrate with Genesys and Salesforce as needed.

Get ready for a world of enhanced video content with real-time updates and feeds on-screen – all equipped with full control. Create animations, lower-thirds, video and graphic overlays. Apply stunning digital video effects to live channels and create standalone live video play-out channels from offline content, with dynamic ad placements. There’s also pre-defined and dynamic multilingual text, image and video rendering on live channels, too.

We offer extensive experience in conditional access system integrations, copyright tracking for live channels and set-top box app development and testing. We can handle all requirements from digital entitlement gateways, smart card tracking and allowing headend purchases. We can deploy apps across multiple variants of set top boxes with multiple headends, and a single backend to support.

We can help you build, manage and operate a variety of business and operations support systems (BSS and OSS). That includes everything from multilingual end user portals for selling things like content and packs, creating customer care portals and multilingual end user chatbots. We offer prepaid and postpaid integrations. We can help you understand more about revenue reconciliation, examine CRM integrations and extension development and take a look at content aggregation and delivery.

We’ve built multiple media management platforms that power complex content workflow systems. Right from getting raw content automatically from content providers, creating multi-screen content and distributing through delivery networks, through to provisioning content for SVOD/TVOD generating advanced analytics for business users.

We conceptualized, designed, and built several customer-care channels for end customers and for customer service agents. For example, self-service channels to buy pay-per-view passes, and chat bots that can handle everything from billing details and paying bills, to upgrading or downgrading packages, and more.

Client Success Stories

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Talk to a member of our team about your business, your goals, and how we can help.

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