We take a business-process-first approach to quality engineering. For ERP and HCM systems, we validate complete business journeys, including order-to-cash, procure-to-pay, record-to-report, hire-to-retire, payroll, workforce management, case handling, and approval-driven workflows. For AI-enabled systems, we extend coverage to include prompt-response flows, decision logic, policy adherence, fallback handling, human-in-the-loop checkpoints, and orchestration between AI components and enterprise systems.