This global cloud-based HCM provider’s significant hurdles were managing client requirements, policing, and setting up the leave management/administration system for mid to large-sized organizations. Another challenge was to follow federal and state regulations for configuration and validation for system readiness.
The client’s existing process to implement its TAM system product was highly complicated and laborious, more so due to compliance regulations. We received feedback from them and customized solutions for a better user experience. Our team utilized quality engineering to save time and generate custom frameworks for automating system configurations.
To end-clients by optimizing analyst skill-levels, thereby reducing human errors
Leave management administration systems
Per user implementation
We assembled experienced analysts and engineers to evaluate and implement efficiencies. Our Quality Engineering consultants applied a cognitive automation platform (CaP) and pick-and-place robotic automation to deliver unstructured information in efficient, structured formats. We used QE to save time and generate custom frameworks for automating system configurations.
The client had a qualified team onboard that handled the implementation. In a bid to improve the quality of output, they were looking for someone who would be an extension of their organization. This is at the core of our OneCompany® model. Based on their business needs and requirements, we assembled an experienced team of analysts and engineers. Having had decades of experience as a leading global quality engineering service provider, our aim was to make each implementation as efficient and high-quality as possible, saving time for end-users, and costs for the client. Our team introduced automation into the mix, improving efficiency and saving time. Using an automation suite allowed expensive engineers and specialists to spend their efforts on more complex, high-value work – a significant and beneficial shift, for many clients have unique and time-consuming configurations to implement.
Delivering quality implementations in the shortest time possible was one of the client’s core requirements. They wanted to move past their existing manual systems and needed a customized solution to aid them in this endeavor. We adopted a process that balanced automation with manual activity and tweaked it throughout. We utilized quality engineering to save eight hours per implementation, generating custom frameworks for automating system configurations. For example, we used cognitive automation platforms and pick-and-place robotic automation to deliver unstructured information in efficient, structured formats. We also generated comprehensive test automation for different user roles, utilizing test automation scripts that enabled us to provide full coverage for end-user testing, reducing manual effort per implementation by up to 32 hours.
The client’s existing TAM system implementation procedure was highly complicated and cumbersome, especially for mid-sized and larger businesses. This centralized system managed and mitigated staff absences. However, it had to adhere to stringent regulatory compliance, which could get complex in certain circumstances. Much work went just into configuring and validating each implementation. Thus, the customer needed a creative partner to speed up the procedure. We were able to improve the overall cognitive structure and reduce user implementation timeframes by a week. The result: A year-on-year increase in efficiencies. Despite regulations and complexities, our client can bring end-users up and running quicker, and we can deliver more TAM system implementations with the same staffing.
We enabled quality engineers and specialists to spend their efforts on complex, high-value work. The new cognitive structures reduced user implementation time frames by a week. Despite the challenges, end-users were up and running quicker than before. The client’s support helped us focus our efforts and deliver the ask.
Reduction in the manual effort required for each implementation
In time and cost efficiencies
The number of implementations delivered with the same staffing
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