The ever-growing IT infrastructure has made it imperative for enterprises to manage their infrastructure requirements not just through old methods of maintenance but also address them from the perspective of changing behavioral outlooks.
The increase in demand for scalable solutions and the emergence of new businesses catering to consumerism has led to an increase in SaaS-ification of products and increased cloud adoption. As per a Gartner report, cloud infrastructure services are expected to grow from $63 billion in 2020 to $81 billion by 2022. This increase in digitalization has led to an increase in complexity and traffic on IT systems, which has also understandably led to an increase in incidents, and thereby the increased need for maintenance. Companies must have checks, balances and frameworks in place, to have resilient IT systems capable of addressing these aspects.
This is where SRE plays a key role, bringing user experience to the forefront and tying it back to the processes by: