0-9
A
- Ad Campaign Optimization
- Agile Development
- Agile Project Management
- AI Analytics
- AI assistant
- AI Chat Assistant
- AI Chatbot for Banking
- AI Conversational Commerce
- AI customer experience
- AI driven engineering
- AI driven software testing
- AI in hiring
- AI in quality assurance
- AI in recruiting
- AI legal assistant
- AI Marketing
- AI Powered Chatbot
- AI software development
- AI Voice Assistant
- AI-Powered Engineering
- API Automation Testing
- API Testing Solutions
- Application Development
- Application Management
- Application Modernization
- Application Programming Interface (API)
- Application Transformation
- Applied Artificial Intelligence
- Artificial Intelligence (AI)
- Assurance Engineering
- Augmented Reality (AR)
- Automated Machine Learning
- Automation Solutions
C
- Chatbot For Legal Services
- Chatbots
- Cloud
- Cloud Automation
- Cloud Consulting
- Cloud Data Platform Solutions
- Cloud Data Services
- Cloud Data Warehouse
- Cloud Deployment
- Cloud Enablement
- Cloud Engineering
- Cloud Infrastructure
- Cloud Integration
- Cloud Managed Services
- Cloud Management
- Cloud Migration Solutions
- Cloud Operations
- Cloud Optimization
- Cloud Security
- Cognitive Automation
- Computer Vision
- Conversational AI
- Conversational AI
- Conversational AI Agent
- Conversational AI Analytics
- Conversational AI Assistant
- Conversational AI Chatbot
- Conversational AI Chatbot
- Conversational AI Commerce
- Conversational AI Experience
- Conversational AI Platform
- Conversational AI solutions
- Conversational Analytics
- Conversational Customer Experience
- Core Modernization
- Cross Platform Development
- Custom Software Development
- Customer Experience (CX)
- Customer Experience Solutions
- Customer Intelligence
- Customer Support Chat Agent
- Cyber Security
- Cyber Threat Response
- Cybersecurity Awareness
- Cybersecurity Awareness Training
- Cybersecurity Management
- Cybersecurity Solutions
- Cybersecurity Threat Detection
D
- Data
- Data Analytics
- Data Analytics Insights
- Data Analytics Solutions
- Data Automation
- Data Ecosystem
- Data Encryption
- Data Engineering
- Data Governance
- Data Hygiene
- Data Management
- Data Management Solution
- Data Migration
- Data Mining
- Data Platform
- Data Privacy
- Data Quality Management
- Data Reporting Solutions
- Data Science
- Data Security Solutions
- Data Transformation
- Data Visualization
- Deep Learning
- Desktop as a Service
- Desktop Automation
- DevOps
- DevSecOps
- DevSecOps Implementation
- Digital Banking
- Digital Business
- Digital Corporate Banking
- Digital Engineering
- Digital Experience Platform
- Digital Operations
- Digital Platform
- Digital Product Development
- Digital Product Development Process
- Digital Product Development Services
- Digital Retail Banking
- Digital Systems and Technology
- Digital Transformation
I
- Industrial IoT (IIoT)
- Industry 4.0
- Infrastructure Engineering Services
- Innovation Product Design
- Innovation Product Development
- Intelligent Automation
- Intelligent Process Automation (IPA)
- Internet of Things (IoT)
- Internet of Things Platform
- Internet of Things Strategy
- IT Infrastructure
- IT/OT Convergence
K
S
- Salesforce
- Salesforce Lexi
- Salesforce Org Health Assessment
- Salesforce Tuner
- Security Testing
- Self-Service Visual Analytics
- Service Desk
- ServiceNow
- ServiceNow Testing
- Site Reliability Engineering
- Software Development
- Software Testing
- Software Testing Solutions
- Source Code Summarization
- Structured Data
W
Conversational Analytics
Conversational analytics, a data-driven approach, analyzes and interprets interactions between humans and conversational AI systems, such as chatbots, virtual assistants, and voice-activated devices. The primary goal is to enhance AI system performance by extracting insights from user interactions and refining conversation flow. Utilizing NLP and ML techniques, conversational analytics identifies patterns, trends, and areas for improvement, enabling AI systems to better understand user inputs, provide relevant responses, and maintain engaging conversations.
Conversational analytics can assist in identifying frequently asked questions, trouble areas, and areas of interest by examining user interactions. The AI system’s knowledge base, answer accuracy, and dialogue flow can all be enhanced with the use of this data. Furthermore, conversational analytics can reveal user sentiment, preferences, and feedback—all of which can be leveraged to improve the AI system’s functionality and satisfy users.
Additionally, conversational analytics drives following brand standards and that AI systems have a unified tone and style. Conversational analytics allows for the monitoring and assessment of the AI system’s responses, which may be used to spot and rectify any discrepancies or departures from the intended brand image.
Jun 2024 
3 Min read
