0-9
A
- Ad Campaign Optimization
- Agile Development
- Agile Project Management
- AI Analytics
- AI assistant
- AI Chat Assistant
- AI Chatbot for Banking
- AI Conversational Commerce
- AI customer experience
- AI driven engineering
- AI driven software testing
- AI in hiring
- AI in quality assurance
- AI in recruiting
- AI legal assistant
- AI Marketing
- AI Powered Chatbot
- AI software development
- AI Voice Assistant
- AI-Powered Engineering
- API Automation Testing
- API Testing Solutions
- Application Development
- Application Management
- Application Modernization
- Application Programming Interface (API)
- Application Transformation
- Applied Artificial Intelligence
- Artificial Intelligence (AI)
- Assurance Engineering
- Augmented Reality (AR)
- Automated Machine Learning
- Automation Solutions
C
- Chatbot For Legal Services
- Chatbots
- Cloud
- Cloud Automation
- Cloud Consulting
- Cloud Data Platform Solutions
- Cloud Data Services
- Cloud Data Warehouse
- Cloud Deployment
- Cloud Enablement
- Cloud Engineering
- Cloud Infrastructure
- Cloud Integration
- Cloud Managed Services
- Cloud Management
- Cloud Migration Solutions
- Cloud Operations
- Cloud Optimization
- Cloud Security
- Cognitive Automation
- Computer Vision
- Conversational AI
- Conversational AI
- Conversational AI Agent
- Conversational AI Analytics
- Conversational AI Assistant
- Conversational AI Chatbot
- Conversational AI Chatbot
- Conversational AI Commerce
- Conversational AI Experience
- Conversational AI Platform
- Conversational AI solutions
- Conversational Analytics
- Conversational Customer Experience
- Core Modernization
- Cross Platform Development
- Custom Software Development
- Customer Experience (CX)
- Customer Experience Solutions
- Customer Intelligence
- Customer Support Chat Agent
- Cyber Security
- Cyber Threat Response
- Cybersecurity Awareness
- Cybersecurity Awareness Training
- Cybersecurity Management
- Cybersecurity Solutions
- Cybersecurity Threat Detection
D
- Data
- Data Analytics
- Data Analytics Insights
- Data Analytics Solutions
- Data Automation
- Data Ecosystem
- Data Encryption
- Data Engineering
- Data Governance
- Data Hygiene
- Data Management
- Data Management Solution
- Data Migration
- Data Mining
- Data Platform
- Data Privacy
- Data Quality Management
- Data Reporting Solutions
- Data Science
- Data Security Solutions
- Data Transformation
- Data Visualization
- Deep Learning
- Desktop as a Service
- Desktop Automation
- DevOps
- DevSecOps
- DevSecOps Implementation
- Digital Banking
- Digital Business
- Digital Corporate Banking
- Digital Engineering
- Digital Experience Platform
- Digital Operations
- Digital Platform
- Digital Product Development
- Digital Product Development Process
- Digital Product Development Services
- Digital Retail Banking
- Digital Systems and Technology
- Digital Transformation
I
- Industrial IoT (IIoT)
- Industry 4.0
- Infrastructure Engineering Services
- Innovation Product Design
- Innovation Product Development
- Intelligent Automation
- Intelligent Process Automation (IPA)
- Internet of Things (IoT)
- Internet of Things Platform
- Internet of Things Strategy
- IT Infrastructure
- IT/OT Convergence
K
S
- Salesforce
- Salesforce Lexi
- Salesforce Org Health Assessment
- Salesforce Tuner
- Security Testing
- Self-Service Visual Analytics
- Service Desk
- ServiceNow
- ServiceNow Testing
- Site Reliability Engineering
- Software Development
- Software Testing
- Software Testing Solutions
- Source Code Summarization
- Structured Data
W
Conversational Customer Experience
Conversational customer experience (CX) is a customer-centric approach that focuses on delivering seamless, engaging, and personalized interactions between customers and a brand through various communication channels, such as chat agents and virtual assistants. The primary goal of conversational CX is to foster positive experiences that drive customer loyalty, improve brand perception, and contribute to business growth. This is achieved through advanced technologies like NLP and ML, which enable brands to provide tailored, contextually relevant responses, ensuring meaningful and efficient dialogues.
A successful conversational CX strategy involves several key elements:
1. Omnichannel communication: Providing a consistent, seamless experience across various channels for a unified, cohesive brand experience.
2. Personalization: Tailoring content, recommendations, and support based on customer data and preferences for more engaging interactions.
3. Proactive engagement: Anticipating customer needs and initiating conversations for timely assistance, information, or recommendations, enhancing the experience.
4. Natural language understanding (NLU): Implementing advanced NLP techniques for accurate interpretation and response to customer inputs, maintaining a human-like interaction.
5. Continuous improvement: Analyzing and refining strategies to optimize performance, address feedback, and adapt to evolving customer needs.
Jun 2024 
3 Min read
