Customer expectations of enterprise software are increasing, with most now expecting a slick, consumer-like experience. Our client was very keen that its SaaS products meet these expectations, with elegant design and an intuitive experience that minimizes the effort for the user. They sought our user experience consulting services.
To achieve the stated aims, our Hyderabad team extends beyond developers, analysts, and QA professionals to include skilled UI/UX designers and interaction designers. All members of our product and services design teams work in sync with the client’s designers, using the best practices, to guarantee a consistent and intuitive user experience.
By implementing a UI Framework Library that features reusable UI controls.
Delivered a memorable and satisfying user experience that ensures customers find the client’s product easy to use.
Across the client’s entire product range.
Before starting on the front-end web applications, we sought feedback from existing customers on design changes they would like to see in the SaaS product. This enabled us to facilitate the transition to the new business model in a targeted and effective manner. We then took a lean start-up approach to the reimagined UX by iterating in short sprints. Finally, we collected end-user feedback with each iteration to ensure we were creating products that met end-user needs and delivered value.
Before starting work on the front-end web applications, we sought feedback from existing customers on design changes they would like to see in the SaaS product. We then took a lean start-up approach to the reimagined UX – iterating in short sprints and seeking end-user feedback with each iteration to ensure future adoption.
To achieve this, we brought together not only developers, analysts, and QE professionals, but also skilled UI, UX, and interaction designers for our Hyderabad team who worked seamlessly as one unit with the client’s designers, using the latest UX thinking and best practices.
As part of our UX design services, we worked with the client’s designers to build a UI framework. The framework includes a library of reusable controls that is available to all scrum teams and updated regularly as new requirements emerge. This feature allowed intuitive and streamlined development while also guaranteeing a consistent look and feel across all of the client’s products.
To ensure this system functions as it should, developers from each product development team are asked to not develop controls themselves. Here’s what we did. When there was no appropriate control in the library, for instance, we implemented a process that enabled developers to send requirements to the UI Framework development team. They then built the control and made it available in the UI framework library.
Our customer experience design solution resulted in a modern look and feel, and a consistent user experience across all customer-facing applications, regardless of which scrum team developed the functionality. Our UI framework includes a library of reusable controls available to all scrum teams. This is updated regularly as new requirements emerge. Development times have been slashed, as controls do not need to be built from scratch.
Despite being built by different product development teams, all products have a recognizable identity.
Reduction in development times for micro frontends with reusable components.
That enhances the client brand and provides a consistent experience.
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